Privacy Policy
Roots Garden
Website: rootsgarden.in
Email: care@rootsgarden.in
WhatsApp: +91 9744285747
Instagram: @rootsgarden__
Last Updated: 28 April 2026
At Roots Garden, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us on WhatsApp or Instagram, or use our services.
This policy is prepared keeping in mind India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, which form India’s current personal data protection framework.
1. Information We Collect
We may collect the following information from you:
- Name
- Phone number
- Email address
- Delivery address
- Billing address
- Order details
- Payment status
- WhatsApp or Instagram messages
- Product preferences
- Feedback, reviews, or photos shared by you
- Website usage details such as browser type, device type, IP address, and pages visited
We collect only the information needed to process your order, deliver products, provide customer support, and improve our services.
2. Payment Information
When you make a payment on our website, payments may be processed through secure third-party payment gateways.
Roots Garden does not store your complete card details, UPI PIN, net banking password, or other sensitive payment credentials.
Payment-related information may be collected and processed by the payment provider according to their own privacy and security policies.
3. How We Use Your Information
We may use your information for the following purposes:
- To process and deliver your orders
- To contact you regarding your order
- To send order confirmations, updates, invoices, and delivery information
- To respond to customer support queries
- To handle returns, refunds, replacements, and complaints
- To provide plant care guidance
- To improve our website, products, and services
- To prevent fraud, misuse, or unauthorized activity
- To comply with legal, tax, accounting, and regulatory requirements
- To send offers, updates, or promotional messages, where permitted
4. WhatsApp, Instagram, and Social Media Communication
If you contact us through WhatsApp, Instagram, email, or any other platform, we may collect and store the information you share with us, including your name, contact details, messages, order queries, product interests, and images.
Communication through WhatsApp, Instagram, or other third-party platforms may also be subject to the privacy policies of those platforms.
5. Sharing of Information
We do not sell your personal information.
However, we may share your information with trusted third parties when required for business purposes, such as:
- Courier and delivery partners
- Payment gateway providers
- Website hosting and technology service providers
- Customer support tools
- Accounting, legal, or compliance service providers
- Government authorities, if legally required
We share only the information necessary for the specific purpose.
6. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve your browsing experience, understand website performance, remember preferences, and improve marketing.
You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
7. Marketing Communication
We may contact you through email, WhatsApp, SMS, or Instagram for order updates, customer support, plant care tips, offers, and promotional updates.
You can request us to stop sending promotional messages at any time by contacting us at:
Email: care@rootsgarden.in
WhatsApp: +91 9744285747
Please note that even if you opt out of promotional messages, we may still contact you for order-related or service-related communication.
8. Data Retention
We retain your personal information only for as long as necessary for the purposes mentioned in this policy, including order processing, customer service, accounting, legal compliance, dispute resolution, and business records.
When personal information is no longer required, we may delete, anonymize, or securely store it according to applicable requirements.
9. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
10. Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information, where applicable
- Withdraw consent for certain uses of your personal information
- Raise a complaint or grievance regarding the use of your personal data
India’s DPDP framework recognizes individual rights relating to access, correction, erasure, consent withdrawal, and grievance redressal.
To exercise these rights, contact us at:
11. Children’s Privacy
Our website and services are mainly intended for general customers purchasing plants and gardening products.
We do not knowingly collect personal information from children without appropriate consent. If we become aware that personal information of a child has been collected without proper consent, we will take steps to delete or handle such information appropriately.
12. Product Reviews, Photos, and User Content
If you share product reviews, photos, videos, testimonials, or feedback with Roots Garden, we may use them for customer support, quality improvement, website display, or marketing purposes.
If you do not want your content to be used for marketing, you may inform us by contacting:
13. Third-Party Links
Our website may contain links to third-party websites or platforms, such as payment gateways, courier tracking pages, Instagram, WhatsApp, or other services.
Roots Garden is not responsible for the privacy practices, content, or security of third-party websites or platforms. We recommend reviewing their privacy policies before sharing information with them.
14. Legal Compliance
We may use or disclose your information when required to comply with applicable laws, court orders, government requests, tax requirements, accounting obligations, or legal processes.
15. Changes to This Privacy Policy
Roots Garden may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
16. Contact Us
For questions, complaints, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:
Roots Garden
Website: rootsgarden.in
Email: care@rootsgarden.in
WhatsApp: +91 9744285747
Instagram: @rootsgarden__